Last updated on 9 November 2026
These terms apply to the Ailmind website, our apps, GPTs, plugins and connectors, and our website, software development, AI integration, consulting and support services. “Ailmind”, “we” and “us” mean the operator of these services. Contact us at sherwyn@ailmind.com.
Our Privacy Policy explains how we handle personal information. Midify also has product terms and a privacy policy, which take priority for Midify-specific matters. A written project agreement takes priority for the services it covers. Third-party platforms have their own terms. Nothing in any of these documents removes rights that cannot lawfully be excluded.
Use our services lawfully and respect other people’s privacy and intellectual property. Do not upload content you are not entitled to use, interfere with security, misuse access credentials, distribute malware or use our tools to harm others. Keep your account and API keys secure and tell us about suspected unauthorised access.
You must meet the age requirements of the product and its host platform. If you are under 18, obtain a parent or guardian’s permission. You must have authority to act for any business or account you connect. Portfolio case studies describe particular projects; they do not promise that every feature remains available in every product or version.
We agree the deliverables, price, payment schedule, responsibilities and any milestones in a written proposal or project agreement before starting paid work. This may cover discovery, design, builds, integrations, migration, testing, deployment, training or ongoing support. A website description or enquiry does not by itself order a project.
Provide accurate requirements, authorised content, necessary access and timely feedback. We agree changes to scope, price or timing before doing additional work. We deliver with reasonable care and skill. Delivery dates depend on the agreed scope, your input and third-party dependencies; we will discuss material delays and how to address them.
Review deliverables against the agreed scope and report problems so we can address them. Acceptance criteria, any support period and ongoing maintenance are set out in your agreement. Ongoing hosting, security maintenance, backups, updates and support are included only where agreed, without limiting applicable statutory obligations.
Your proposal or purchase screen states the currency, price, taxes, billing interval and any recurring charges. Domain names, hosting, AI usage, platform subscriptions and other third-party charges are separate unless expressly included. Do not make a purchase unless you understand these charges.
Pay invoices on the agreed schedule. Tell us promptly if you dispute a charge; we will work with you to resolve it. Where a purchase is made through an app store or another platform, its billing, cancellation and refund procedures also apply. Cancel recurring subscriptions through the platform used to purchase them. Refund and remedy rights required by law remain available.
For self-service websites, we agree the supported changes, accounts and approval workflow during setup. Review the preview, including factual claims, prices, links and content, before authorising publication. Automated checks and AI assistance can miss errors. Only people you authorise should request or approve changes.
Your agreement specifies who publishes, maintains backups and handles rollback or recovery. Keep copies of important content and credentials. Larger features, payments, customer accounts and specialist integrations need an agreed scope. Search rankings, traffic, platform approval and uninterrupted availability cannot be guaranteed.
You retain rights in materials you provide and authorise us to use them only as needed to deliver and support the agreed service. You must have the necessary rights and permissions, including for personal information and third-party material.
For commissioned websites, ownership of the custom website code we create transfers to you when the agreed fees are paid, unless your written agreement states otherwise. You own your domain and hosting accounts. For other custom work, the agreement specifies ownership and licensing. Our pre-existing tools and reusable components remain ours; where included in your deliverable, you receive the licence needed to use that deliverable as agreed. Third-party and open-source assets remain subject to their own licences.
Our apps and website materials remain owned by us or their licensors. You receive permission to use them for their intended purposes, subject to any product licence. We do not take ownership of your music, prompts or other user content. AI output may be similar to others’ output or may not qualify for copyright protection. Check rights, accuracy and suitability before publishing, distributing or relying on it. We use client work in our portfolio only with permission.
AI can produce incorrect, incomplete or inappropriate results. Review generated text, code, music and recommendations before use. Educational tools support learning and do not guarantee grades or replace qualified professional advice where it is needed.
Features may send relevant inputs, files and context to AI providers or connected services as explained in the applicable privacy notice and settings. Only connect accounts and submit information you are authorised to share. Provider availability, usage limits, pricing and policies may affect functionality. We remain responsible for our own obligations; third-party terms do not remove your rights against us.
We use confidential project information to deliver the work and disclose it only to people or providers who need it for that purpose, with appropriate protections, or where legally required. Information already public through no breach of confidence is excluded. Agree any special security, regulated-data or data-processing requirements before sharing that information. See our Privacy Policy for collection, providers, retention and your choices.
You may stop using a free tool at any time. For paid work, either party may end an engagement by written notice, subject to its agreed cancellation terms and statutory rights. We will account for work completed and agreed non-cancellable costs and refund unearned prepaid fees where applicable. We agree any handover and provide materials you are entitled to receive.
We may restrict access where reasonably necessary to address misuse, a security risk or a material breach. Where practical, we will explain the reason and allow a reasonable opportunity to fix it. Cancellation of a subscription, deletion of an account and deletion of stored data are separate actions; check the product instructions or contact us. Export important data before closing an account.
Nothing in these terms excludes or limits rights or remedies under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 or other mandatory laws that apply to you. We do not exclude liability for fraud, deliberate misconduct or anything that cannot lawfully be limited.
Subject to those protections and any written project agreement, our total liability for other claims arising from a paid service is limited to the fees paid for that service in the 12 months before the event giving rise to the claim. Any exclusion of indirect loss applies only to the extent lawful. These limits do not override statutory remedies or obligations to return money or property owed to you. Free services remain subject to applicable legal obligations; contact us if something goes wrong.
We may update these terms as our services change and show the revision date here. Material changes affecting an ongoing paid service will be notified in advance, with any cancellation rights required by law. Changes do not retrospectively alter an agreed project without agreement or remove accrued rights.
Contact sherwyn@ailmind.com with questions or complaints so we can try to resolve them. New Zealand law governs these terms and its courts have non-exclusive jurisdiction, subject to any mandatory rights to local law, courts or dispute resolution where you live.
